Frequently Asked Questions
How much notice do I need to give for a catering order?
We usually require at least four days notice for orders, any order accepted within 72 hours of the event date will incur a convenience fee. During particularly busy seasons, more notice may be required. Please keep in mind that we sometimes book up for a particular day and must stop accepting orders. We always recommend placing your order as soon as you decide to use our service. If you do not have your order ready you can always email us with the delivery address, approximate number of guests and the preferred 30-minute delivery window so we can get you on our calendar. We will get right back to you via email to let you know our availability. A 50% deposit will be due at the time of booking.
What is your cancellation policy?
Please let us know as soon as possible if you need to cancel your order. Orders that are canceled less than two full days before the scheduled event date will be charged 100% of the total invoice. This charge is to cover foods that cannot be used, labor, rental goods, and jobs we may have declined in order to accommodate your event.
How do I pay for my order?
You are welcome to pay with cash or credit card (we accept all major credit cards), but we do not accept personal checks. Final payment is due two days before the delivery date. We will charge your card two days before your event date. If we do not receive full payment two days before the delivery time, or are unable to process your credit card for payment, your order will not be fulfilled.
Can I change my order once it has been placed?
We are usually able to accommodate changes made at least four days before your event. Let us know when submitting your order if you anticipate making any adjustments. Please note that we consider all orders final three days before the scheduled event date and are not able to make any changes after this time.